Frequently Asked Questions

121 Davis Road
Bedford, MA 01730
Phone: 781-835-9222

Frequently Asked Questions

Below you will find a list of Frequently Asked Questions that we feel are very important for you to understand about us and the use of Supplements. If you have any questions that aren't answered on this page, you can submit a question at our support desk (Click To Submit A Ticket) and a member of our team will get back to you as soon as possible.

 

Is my report really secure?

Absolutely! No personal identifying information (e.g., name or date of birth) is saved. Your phone number is only used to contact you for follow-up information, such as talking to your doctor, and is not included in any report.

 

What is an Adverse Event?

An AE is defined as “any health-related event associated with the use of a dietary supplement that is adverse.” Adverse means not intended and usually is not pleasant. Examples include: headache, skin rash, fatigue, injection pain, or cough after taking a supplement or drug.

 

Why is it important to collect AE?

The FDA requires that supplement, drug and device companies collect information on AE to try to identify any possible safety issues. If a lot of people report an AE, FDA and the supplement maker want to know that so they can modify the product or remove it. It's all about safety of the user.

 

If I write that I'm also taking an anabolic steroid, is someone going to bust me?

Absolutely not! We are not the DEA! Knowing everything you're taking is important in trying to determine what caused your AE. For example, let's say you start taking a new protein powder, and a week later develop abnormal liver function tests (i.e., hepatitis). Knowing that you are on a six-week cycle of anabolic steroids would be useful, because it's likely that the steroids, not the new protein powder, caused the AE.

 

What will happen with my report?

If your adverse event is serious (i.e., resulted in hospitalization), then it will be reported to the FDA within 15 business days, in an anonymized form (i.e., your identity will not be known). This is a similar process to what happens with the pharmaceutical industry.

 

What does FDA do with the reports?

FDA has staff assigned to review these reports, and to identify any important safety issues. It is FDA's job to remove unsafe products from the market.

 

If I report a case, will FDA automatically remove the product from the market?

No. It is only after they receive multiple reports on a specific supplement or a class of supplements (e.g., fat burners) that they would potentially take action. They would take action to protect the public.

 

Aren’t supplements safer than drugs?

It depends on the supplement and drug. Although there’s a general perception that supplements are safer than drugs, it’s hard to prove with data because, compared to drug companies, supplement companies don’t collect AE information as rigorously and aren’t bound by same the rigorous manufacturing processes (GMP). In addition, since supplement companies don’t formally get “FDA approval”, they aren’t required to perform the same types of safety studies (e.g., in animals and healthy volunteer studies) that drug companies do. Hence, there are more unanswered questions about safety with supplements.

 

Why take the extra time to fill out the long form (Supplement Safety Solution form)?

The long form provides much more information, which is helpful in assessing the safety of a particular supplement. The more information that is available, the better the assessment.

 

Is FDA trying to shut down supplement companies?

No, the FDA has a legal obligation to remove unsafe products from the marketplace. Some would argue that political forces are trying to increase the government’s ability and enforcement ability with supplement companies, and only time will tell if that is true.

 

If I report an Adverse Event to FDA, does it assume the supplement is to blame?

No, by reporting an AE to the FDA, the Supplement maker does not assume responsibility for causality.

 

Are manufacturers required to report Serious Adverse Events to the FDA?

Yes, manufacturers are required to report SAEs to FDA within 15 days. If you were directed to this website by a supplement maker, then they have designated Supplement Safety Solutions as their responsible person. This adds a layer of independence and professionalism and reduces bias.

 

Are Serious Adverse Events rare?

SAE sometimes occur with drugs, over-the-counter medications, and supplements.

 

Why are you asking my age and gender?

Certain populations (e.g., under 18 years of age, or a certain gender) may be more prone to a certain adverse events. May occur at a higher rate, depending on the particular supplement.